Anything and everything you would want to know.
Anything and everything you would want to know.
We rely on FedEx and Delhivery’s safety and compliance services to deliver your orders
We follow the advance payment method and authenticate safe and secure purchases via credit card, debit card, and internet banking options for Visa and MasterCard holders.
Our payments are handled by a third-party payment gateway- Razorpay, to ensure secure and hassle-free transactions.
You can also pay for your order via COD (Cash on delivery).
Free cash-on-delivery service available across India.
All prices are including 18% GST. A GST-compliant bill will be sent to you along with the product.
Once you have placed the order, we will send an email confirming the same and may contact you for any queries before shipping the package. We will be happy to assist you with any questions post ordering and will also help you in tracking the product. We will try to keep you updated about your shipment via the email id registered with us.
We take around 7-10 working days to deliver your order.
Banjaaran is handcrafted with love so customized orders may take a little longer to reach their destination. We would keep you posted about the approximate delivery date post placing the order. Delivery dates are also subjected to distance, location, and logistics partners. We are not liable for any delay in delivery by the courier company or postal authority but will help you track down your package.
There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction. In such circumstances, before using the product, please get in touch by filling this form: Return and Exchange request form. The return process of the product can be restricted depending on the type of the product. Conditions for return: Please notify us of receipt of a Damaged / Defective product within maximum of 48 hours of delivery. Products/Items should be UNUSED. Products should be returned in their original packaging along with the original packaging, labels, and invoices. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage to goods in transit.
All our products are handmade. No warranties or guarantees on footwear. It’s a wear and tear product and completely depends on your usage. However, if any manufacturing defect the product can be exchanged within 30 days of purchasing. “Invoice is necessary for any exchange”.
NOTE: Since we provide free one-way shipping. In case of a return shipping is to be borne by the customer or reverse pick up if to be arranged. Charges borne may or may not be refundable as per the reason for return.
We will process the refund after receipt of the product (applicable once the product is returned intact and unused). Refunds will be processed via a coupon code of the same order value which will be redeemable with unlimited validity.
In case the customer wants a refund in their bank account a sum of INR 1,000 shall be deducted and the refund will be initiated within 14 days of raising a refund request.
We don’t offer free shipping for orders destined outside India. The cost of the courier needs to be borne by the customer.
There is no COD option available. Payment will be done by our payment gateway- Razorpay and then the order will be shipped to its final destination.
We will ship your order within 7-14 days, however, delivery time may vary depending on your location, distance, and logistics partners.
We do not offer exchange or return on any international orders. In case you receive a damaged/ different product, please contact us at [email protected]
In case of unavailability of any order or customized orders, the delivery may take longer than expected and we will keep you posted about the approximate delivery date post placing the order.
The person receiving the package might have to pay handling fees and taxes (also applicable for retail & wholesale customers). Banjaaran has no control or knowledge about these charges as they may widely vary from country to country. For more information on these taxes, kindly contact your local customs office before placing an order.
For UK and EU orders – Customs and VAT will be charged as per the laws within your country. These customs and VAT will have to be paid by you. If you are unable to pay these at the time of accepting your package, please note that the order will not be cancelled or refunded.
All the content included on this site, such as text, graphics, logos, designs, images, digital downloads, data compilations, and software, is the property of Banjaaran and protected by Indian and International copyright laws.
Each of our products and prints is the intellectual property of Banjaaran. These products and prints can not be used without our consent and are protected by Indian and International copyright laws.
By visiting www.banjaaran.in, you agree that the laws of India, under the Faridabad jurisdiction, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Banjaaran or its affiliates.
We use genuine leather in all our shoes but the nature of leather means that each hide will marginally vary from the next. All photographs are for representation purposes and we do our absolute best to bring out the true color of the product that you have ordered but it still may have slight color variations from the end product.
We use an “all-over print” design for most of our products and the positioning of artwork may sometimes be different from what is displayed in the images.