Anything and everything you would want to know.
Anything and everything you would want to know.
We rely on FedEx and Delhivery’s safety and compliance services to deliver your orders
We follow the advance payment method and authenticate safe and secure purchases via credit card, debit card, and internet banking options for Visa and MasterCard holders.
Our payments are handled by a third-party payment gateway- Razorpay, to ensure secure and hassle-free transactions.
You can also pay for your order via COD (Cash on delivery).
An extra charge of INR 300 will be charged for availing of the cash-on-delivery service.
All prices are including 18% GST. A GST-compliant bill will be sent to you along with the product.
Once you have placed the order, we will send an email confirming the same and may contact you for any queries before shipping the package. We will be happy to assist you with any questions post ordering and will also help you in tracking the product. We will try to keep you updated about your shipment via the email id registered with us.
We take around 7-10 working days to deliver your order.
Banjaaran is handcrafted with love so customized orders may take a little longer to reach their destination. We would keep you posted about the approximate delivery date post placing the order. Delivery dates are also subjected to distance, location, and logistics partners. We are not liable for any delay in delivery by the courier company or postal authority but will help you track down your package.
We do not provide refunds on any products sold.
However, in case of any size discrepancy, if we missed a spot or the product is different from what you ordered, you can exchange them with the same product or any other of similar or less value.
To process an exchange or return, simply mail us at [email protected], and our team will be in touch to guide you through the process of returning and exchanging the package. Please assist them with any further information they might need to process your request.
Not all products are eligible for exchange. Orders bought on discounts, during the sale and customized orders are non-returnable and non-exchangeable.
Artworks are non-returnable and non-exchangeable.
All custom-made orders are non-returnable.
Once a product is exchanged, you cannot exchange it for the second time.
All products must be unworn and in their original packaging. If there is any sign of wear, it will not be eligible for exchange.
Banjaaran reserves all rights to thoroughly inspect the condition of the product before processing any return or exchange.
Exchange of items is allowed within 7 days of delivery of the product along with all the original papers. Send us an email at [email protected] with the order number and an image of the product.
As per company policy, we do not provide a refund on any product sold.
We don’t offer free shipping for orders destined outside India. The cost of the courier needs to be borne by the customer.
There is no COD option available. Payment will be done by our payment gateway- Razorpay and then the order will be shipped to its final destination.
We will ship your order within 7-14 days, however, delivery time may vary depending on your location, distance, and logistics partners.
We do not offer exchange or return on any international orders. In case you receive a damaged/ different product, please contact us at [email protected]
In case of unavailability of any order or customized orders, the delivery may take longer than expected and we will keep you posted about the approximate delivery date post placing the order.
The person receiving the package might have to pay handling fees and taxes (also applicable for retail & wholesale customers). Banjaaran has no control or knowledge about these charges as they may widely vary from country to country. For more information on these taxes, kindly contact your local customs office before placing an order.
For UK and EU orders – Customs and VAT will be charged as per the laws within your country. These customs and VAT will have to be paid by you. If you are unable to pay these at the time of accepting your package, please note that the order will not be cancelled or refunded.
All the content included on this site, such as text, graphics, logos, designs, images, digital downloads, data compilations, and software, is the property of Banjaaran and protected by Indian and International copyright laws.
Each of our products and prints is the intellectual property of Banjaaran. These products and prints can not be used without our consent and are protected by Indian and International copyright laws.
By visiting www.banjaaran.in, you agree that the laws of India, under the Faridabad jurisdiction, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Banjaaran or its affiliates.
We use genuine leather in all our shoes but the nature of leather means that each hide will marginally vary from the next. All photographs are for representation purposes and we do our absolute best to bring out the true color of the product that you have ordered but it still may have slight color variations from the end product.
We use an “all-over print” design for most of our products and the positioning of artwork may sometimes be different from what is displayed in the images.